Terms of purchase
These terms of purchase apply when you as a consumer place an order from Shining Solution via our website. By completing an order, you accept these terms. Please read them carefully before completing your purchase.
1.1. Company information :
Shining Solution
Shiningsolution.ss@gmai.com
072-257-05-75
1.2. Target group : These terms of purchase are designed for consumers who order products for private use. If you are ordering for a company or other legal entity, please contact us for special conditions.
2. Order and Agreement
2.1. Completion of purchase : When you place an order on our website, you confirm that you have read and accepted these terms of purchase. A binding agreement is entered into when we send you an order confirmation via e-mail.
2.2. Incorrect information : We reserve the right to correct any inaccuracies in price and product information before entering into the contract. If an error is discovered after the order has been placed, we will notify you and give you the option to confirm the order at the correct price or to cancel it.
3. Prices and Payment
3.1. Prices : All prices on the website are quoted in [currency] and include applicable VAT. Any shipping costs will be added and indicated separately at check-out.
3.2. Payment methods : We offer several payment options, including credit card and invoice payment through our partners. Payment must be made in connection with the order, unless otherwise stated.
3.3. Security : We use secure payment solutions and do not store your payment information. Payments are handled by third-party providers that adhere to strict security standards.
4. Delivery
4.1. Delivery times : Normal delivery times are 15-25 working days after we have confirmed your order, unless otherwise stated. In the event of delays, we will notify you as soon as possible.
4.2. Delivery method : We offer various delivery options, including standard shipping and express shipping. Choice of delivery option is made at check-out.
4.3. Unclaimed packages : If a package is not collected within the specified time and returned to us, we reserve the right to charge you for the costs incurred.
5. Right of withdrawal and return
5.1. Right of cancellation : According to current consumer protection laws, you have the right to cancel your purchase within 14 days of receiving the item. To exercise the right of withdrawal, please contact our customer service for a return address and instructions.
5.2. Return conditions : The product must be returned in the same condition as you received it, in its original packaging. You are responsible for the return shipping. Once we have received and inspected the return, we will refund the amount to the payment method used at the time of purchase.
5.3. Exemption from the right of withdrawal : Certain products may be exempt from the right of withdrawal, for example if they have been used or if the seal has been broken on hygiene articles or similar products.
6. Complaint
6.1. Defective goods : If a product is incorrect or damaged, you have the right to complain about the product according to current consumer protection laws. Contact us as soon as possible after discovering the fault to start the complaint process.
6.2. Complaints process : In the event of a complaint, please send us a detailed description of the fault and any photos. We will evaluate your case and provide you with information on how to return the product. If the complaint is approved, we will offer a replacement product, repair, or refund.
7. Limitation of Liability
7.1. Indirect damages : Shining Solution is not responsible for indirect damages that may arise due to the use of the product, such as loss of income or other financial losses.
7.2. Force Majeure : We are not responsible for delays or errors in delivery caused by circumstances beyond our control, including but not limited to natural disasters, war, strikes or government decisions.
8. Applicable Law and Dispute Resolution
8.1. Applicable law : These purchase conditions are governed by Swedish law. Any disputes that arise in connection with these terms and conditions shall be settled by Swedish general courts.
8.2. Dispute Resolution : If a dispute arises between you and Shining Solution, we encourage you to contact our customer service team to try to resolve the dispute amicably. If a solution cannot be reached, you as a consumer can turn to the General Complaints Board (ARN) or use the EU
online platform for dispute resolution.9. Contact information
If you have any questions about these terms of purchase or your order, please contact us at:
Shining Solution
shiningsolution.ss@gmai.com
072-257-05-75